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Contacting Support
For Your Convenience, you can contact support in multiple ways. In the case of an emergency, please contact us by phone to ensure we resolve your issue as soon as possible.
MatrixCare
Phone: (800) 552-9846 x1
Email: MCMsupport@matrixcare.com
When emailing support, you will receive a confirmation of receipt email. A knowledgeable support analyst will then respond to your email with the resolution or a request for further details necessary to resolve the issue.
Note: For security reasons, MatrixCare support cannot, at any time, change or reset MatrixCare Marketing user passwords.
Hours of Operation
MatrixCare Marketing standard support desk hours of operation are:
Monday-Friday 7:30 A.M. to 5:30 P.M. Central Time
Outside of these hours:
1. Call the MatrixCare Marketing support number: (800) 552-9846 x1
2. You will hear a prompt to leave a voicemail including your contact information and a detailed description of the issue.
3. A support analyst will call you back the next business day to address the issue.
For Your Convenience, you can contact support in multiple ways. In the case of an emergency, please contact us by phone to ensure we resolve your issue as soon as possible.
MatrixCare
Phone: (800) 552-9846 x1
Email: MCMsupport@matrixcare.com
When emailing support, you will receive a confirmation of receipt email. A knowledgeable support analyst will then respond to your email with the resolution or a request for further details necessary to resolve the issue.
Note: For security reasons, MatrixCare support cannot, at any time, change or reset MatrixCare Marketing user passwords.
Hours of Operation
MatrixCare Marketing standard support desk hours of operation are:
Monday-Friday 7:30 A.M. to 5:30 P.M. Central Time
Outside of these hours:
1. Call the MatrixCare Marketing support number: (800) 552-9846 x1
2. You will hear a prompt to leave a voicemail including your contact information and a detailed description of the issue.
3. A support analyst will call you back the next business day to address the issue.